Politique de confidentialité

Last updated: February 11, 2026

This Privacy Policy governs the collection and processing of personal data by SOUISSOO, the artistic and commercial identity under which the Artist operates and manages all sales, communications, and related Services on this website. SOUISSOO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

For the purposes of this Privacy Policy, "SOUISSOO", “we”, “us”, or “our” refers to the operator of this website and the data controller responsible for processing your personal information in accordance with applicable laws, particularly the General Data Protection Regulation (EU) 2016/679 (“GDPR”). The term “you” or “the Client” refers to any user of the website, whether for browsing, inquiry, or purchasing purposes.

At Souissoo, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website and services. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1 — Personal Information and Data Collection

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

We collect personal information only when necessary to provide our services, including when you:

  • Contact us via email or contact form;
  • Place an order on our website;
  • Subscribe to our newsletter;
  • Create an account.

Information we collect may include:

  • Contact details including your first name, last name, address, billing address, shipping address, phone number, and email address.
  • Account information including your username, order history, preferences and settings.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
  • Payment information is securely processed exclusively by trusted third-party providers, such as Shopify Payments, Stripe, and PayPal. We do not store or have direct access to sensitive payment data. For details on how your payment information is handled, please refer to Stripe Privacy Policy and PayPal Privacy Policy.

2 — How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill and deliver your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email (only if you have opted in).
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

We rely on the following legal bases under GDPR:

  • Performance of a contract (Article 6(1)(b)) – to process and deliver your orders;
  • Consent (Article 6(1)(a)) – to send marketing communications and newsletters;
  • Legal obligation (Article 6(1)(c)) – to comply with applicable laws, such as tax and financial regulations.

3 — How We Disclose Personal Information

We do not sell, rent, or trade your personal information. In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With trusted third parties who perform services on our behalf (e.g. carriers for orders fulfillment and shipping, website operations).
  • Authorities, where required by law or to protect legal rights.

All third-party providers are bound by confidentiality agreements and comply with relevant data protection laws.

4 — Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

5 — Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain your personal data only as long as necessary to:

  • Fulfill contractual obligations (e.g., process orders, handle returns  or exchanges in case of a damage item);
  • Comply with legal or regulatory requirements (e.g., accounting, tax);
  • Maintain records for dispute resolution or legitimate business purposes.

After this period, your data will be securely deleted or anonymised if requested.

6 — Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law.

7 — Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local or national data protection authority.

For the EEA, you can find a list of the responsible data protection supervisory authorities here.

8 — International Transfers

For international orders, please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Where applicable, we ensure that such transfers comply with GDPR and other data protection regulations, using appropriate safeguards.

9 — Security

We implement strict technical, administrative, and organisational measures to protect your personal data against unauthorised access, disclosure, or destruction.

  • All data is encrypted during transmission using industry-standard protocols;
  • Sensitive payment information is handled only by certified payment processors (Shopify Payments, Stripe, PayPal); 
  • Access to personal data is limited to authorised personnel on a need-to-know basis.

10 —  Changes to This Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Continued use of our website constitutes acceptance of the updated policy.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@souissoo.com. 

For the purpose of applicable data protection laws, we are the data controller of your personal information.